Hand made ! Original! Reqiest Gustom Order

How to buy yarn?

We deliver worldwide!

The site calculates the shipping cost upon check out. 


It is enough to put a product in the cart and fill in a initial registration with shipping address and you will be able to see the delivery cost and method of payment. If not present in country list, please contact us at apenzaru@gmail.com and we will find the best way possible to deliver the goods!


It usually takes no more than 2 working days to complete the order after confirmation. Friday and weekend orders are shipped on Monday.

        Confirmation is received by email. You can monitor the movement of your order from "Profile" and "My orders"

Orders can be made also on :

 e-mail  apenzaru@gmail.com with  correctly filled in address, and contact person 


Method of payment


1. Advance payment by bank transfer. / Only after order confirmation .All bank charges are at buyers account /

2. Advance payment by PayPal  (apenzaru@gmail.com) 

3. Debit / Credit Card (Visa, Mastercard )

The colors of yarn can have variations depending on individual monitor settings.

Please, note  that the yarn is  for finishing a knitting, otherwise it doesn't take responsibility for slight color variations.

 

 Please, signal at the time of acceptance for open or damaged transport package integrity. 

I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 3 hours of purchase
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Return shipping is the responsibility of the customer.

Items must be returned in the same condition in which they were received.

I am not responsible for packages returned for not being collected, in this case the money will not be returned and the customer must pay shipping again

I like satisfied clients. If you have any problem when you get the item, please, contact me.
If you are in a hurry, please, convo me, express shipping is possible.

All the items will be shipped by Registered Mail and I' ll send you the item tracker.
If you have any question, please contact me, I will be very glad to help you.